PLEASE READ THESE TERMS CAREFULLY. YOU MUST AGREE TO THESE TERMS, TO PARTICIPATE IN THE PROGRAM.
These Terms & Conditions ("Terms") apply to your ("you", "Participant" ) participation in the TikTok Rewards Program ("Program") as provided by TikTok US Inc. (a company incorporated in the State of California, USA) and its affiliates ("TikTok", "we", "our" or "us"). TikTok is the owner and operator of the TikTok mobile application ("Platform"). Unless otherwise specified herein, these Terms apply equally to, and legally bind, all users (including Participants, Invitees and Existing Users).
These Terms are subject to, and also include, the Terms of Service and the Privacy Policy. These Terms should be read together with the instructions and information provided in the “TikTok Rewards” section of the Platform.
This Program is made available at TikTok's discretion, as an additional incentive to you. Under the Program, you can access certain rewards ("Rewards") by earning virtual points ("Points"), however the ongoing operation of and your participation in the Program is not guaranteed by TikTok. TikTok retains the right to change or cancel the Program at any time pursuant to these Terms.
PARTICIPATION
EARNING POINTS
5. You may earn Points by completing specific tasks and activities available in the Program including, but not limited to, the following, each separately and collectively a "Task":
a. Successful Invite Task: A Participant inviting a new user to download and register an account on the Platform by sharing with them their unique invite link or numeric code ("Code"). The new user must input the Code into the Program within 24 hours of registering an account on the Platform (thereby becoming an "Invitee"). To qualify as an "Invitee", further conditions that must be satisfied include that:
i. the Invitee must not be an existing user on the Platform, have previously downloaded the Platform or be using a device on which the Platform has previously been downloaded. The Invitee must complete verification that it is a new user through mobile SMS;
ii. each Invitee will be able to use only one Code and the corresponding Participant will be determined by the Code used by the Invitee;
iii. the Invitee must be a friend or have a personal relationship with the Participant; and
iv. a Participant only invites a maximum of 20 Invitees per calendar year (1 January to 31 December). This limitation may be modified at TikTok's discretion.
Where the Successful Invite Task is incorporated into other Rewards Tasks, the same terms and limitations apply across all Tasks (for example, the Invitee must not be an existing user and must download and register an account on the Platform and Participants may only invite 20 Invitees per calendar year).
b. Celebrate Your Creative Self Task: The Invitee creating content on the Platform and using the hashtag #GiveJoyGetRewards in the video caption during the Invitee's first 10 days on Platform, starting from the day the Invitee registers an account on the Platform.
c. TikTok Cares Tasks: The Participant or the Invitee completing TikTok Cares Tasks, such as visiting the TikTok Safety Centre.
d. Survey Task:
i. The Invitee completing a set of survey questions about the Platform ("Survey Task"), that will become available each day during the limited timeframe displayed on the Task page("Survey Period").The Survey Period will start from the day the Invitee completes their first survey question in the Task page.
ii. The total number of survey sets available to complete during the Survey Period will be at TikTok's discretion, but each survey set will be available to complete no more than once per day.
iii. A Participant will also receive Points for each day that an Invitee successfully completes this Task.
iv. Where the Survey Task is incorporated into other Rewards Tasks, the same terms and limitations will apply (for example, the Survey Task needs to be completed over a Survey Period but is limited to user's completing one set of survey questions per day).
e. Daily Feedback Task: Invitees who have completed the Survey Task and Participants will receive Points by completing feedback questions about the Platform during the limited timeframe displayed on the Task Page, starting from the day the Invitee or Participant completes their first feedback question in the Task page.
f. Team-up Task: The Participant must successfully invite 2 Invitees, thereby forming a team of 3. Limited timeframes apply to this Task as follows:
i. The Participant has 7 days to invite 2 Invitees and form a team of 3, starting from the time the Participant sends out their first Code via the Task page.
ii. It is possible for either the Participant or the first successfully invited Invitee (who becomes the second team member) to invite the third team member (who must also be an Invitee) to the team, but the third team member must be invited within the Participant's original 7 day timeframe (set out in clause 5(f)(i) above).
iii. Once the team has been formed, the two Invitees must complete the Survey Task within 7 days, which such timeframe starting for each Invitee from the time they respectively join the team. If any of the team members fail to complete the Survey Task within the required timeframe, none of the team members will get the full amount of Points.
iv. Once a team has been formed and/or the timeframe has expired, Participant's may participate in the Task again, or an Invitee may participate as a Participant. A Participant may receive bonus Points during completion of this Task including, for example, for successfully inviting the first Invitee or as Invitees complete the Survey Task.
g. 100% Progress Task: The Participant reaching 100% on the progress bar (see below for further information on how to do so) within 48 hours and having any successfully invited Invitees complete the Survey Task. This Task is available to Participants to complete during the limited timeframe displayed on the Task page, but once the Participant starts the Task they will only have 48 hours to complete it.
To complete the progress bar Participants must first reach 80% progress by participating in the Task and clicking through the prompts on the Task Page, and 90% progress by sharing their Code. To receive the final 10% progress, the Participant can invite a combination of Invitees and Existing Users as follows:
i. up to 2 Invitees. The Participant will get 5% progress for each Successful Invite; and/or
ii. up to 40 other users who have already registered an account on the Platform ("Existing Users"). The Existing User must click through the Participant's Code and enter the Program to be successfully invited. The Participant will get 0.25% progress for each Existing User that enters the Program.
Once the progress bar has reached 100%, if the Participant has invited Invitees, those Invitees must complete the Survey Task before the Participant can unlock Points. Invitees must complete the Survey Task within 7 days of registering an account on the Platform. Existing Users and Participants are not required to complete the Survey Task.
A Participant may receive bonus Points during completion of this Task including, for example, for successfully inviting the first Invitee or as Invitees complete the Survey Task.
6. To earn Points, all Tasks must be initiated in the Program,including taking steps within the relevant Task (for example, inviting an Invitee through the Weekend Task will earn the Participant Points relevant to that Task but not also for the Successful Invite Task). Tasks completed on the Platform that have not been initiated in the Program will not be considered eligible to earn Points.
7. There may be time periods in which you must complete Tasks and different amounts of Points may be awarded for different Tasks. The Participant may also receive Points for Tasks completed by the Invitee. Please refer to the Program for further details.
8. The number of points available per Task may vary between you and other users, at TikTok's discretion. The Prgram will provide full details of all Tasks and Points that can be earned by you at any given time.
9. Any Points earned will be shown in the 'balance' page in the Program. There is no maximum number of Points you can receive.
10. Points will not have, or be assigned, any cash value.
11. For all Tasks that involve an invitation, the Participant must invite only individuals with whom they have a personal relationship (e.g., friends or family members). Do not invite individuals that you do not know personally and do not spam or harass others in an attempt to invite them to participate. You are solely responsible and liable for complying with all laws and regulatory guidance applicable to sending electronic messages, including but not limited to anti-spam legislation. By participating in Rewards, you represent and warrant that you are and will be in compliance with all applicable federal, provincial, territorial and foreign laws and regulations including, where applicable, the guidance and codes of practice issued by regulatory bodies in any relevant jurisdiction (collectively, the “Applicable Laws”).
USING POINTS TO CLAIM REWARDS
12. Points can be used to claim Rewards. Each Reward may require a different number of Points, however, Points will have a fixed conversion rate of 10,000 points = CAD$1.
13. Rewards may include retail gift cards, coupons, discount codes, donations to charitable organisations or more. Rewards available may change from time to time without notification but all available Rewards will be shown to you in the Program at the time you seek to redeem your available Points.
14. Points and/or Rewards are not transferable or assignable to another TikTok user or account.
15. You can use your Points to claim Rewards as soon as they are shown in the Program as being available. In accordance with the Privacy section below, if the chosen Reward involves claiming the Reward from a third party (such as a retail provider), you may be prompted to provide further details to that third party (a "Reward Partner"), in order to claim the Reward. Further, you may be required to consent and comply with the Reward Partner's terms, conditions and policies(for example with respect to expirations, limitations, restrictions or conditions for redemption or use), for which TikTok is not responsible.
16. Restrictions on claiming Rewards:
a. Gift cards - You can claim 1 gift card per day. The minimum amount you can redeem via gift card is $0.50 and the maximum you can redeem via gift card per day is $1000. You may be required to claim the gift card before a certain date, as displayed on the My Earns page in the Program.
b. Coupons or discounts:You can only ever claim 1 coupon or discount from the same Rewards Partner.
c. Donations - You can use your Points to make an unlimited number of donations per day. The minimum amount you can donate is $1.50. There is no maximum cap on the amount you can donate. Please note that you will not receive a receipt with respect to a donation.
17. Upon redemption of any Reward, TikTok may review activity on your account, to verify that there has been no fraudulent activity.
18. You are solely responsible for:
a. ensuring that the information you provide to redeem a Reward (for example information in relation to a Reward Partner) is accurate. TikTok is not responsible for any losses caused by the provision of inaccurate information.
b. all use made of any Points and/or Rewards and any redemption of a Reward is final and cannot be refunded or extended.
c. all risk of loss and title for the Reward once redeemed.
19. You have received Rewards as a gratuity from TikTok and not in exchange for monetary value or consideration of any kind. Rewards are not the property of any user and cannot be sold, attached, seized, levied upon, pledged, or transferred under any circumstances including, without limitation, by operation of law, upon death, or in connection with any dispute or legal proceeding.
DISQUALIFICATION FROM THE PROGRAM
20. You must not:
a. violate any Applicable Laws;
b. publish, distribute, advertise or sell the Code or Rewards;
c. spam others with Codes, including through mass emailing, texting, or messaging people you do not know or where the recipient's consent has not been obtained, including with automated systems or bots through any channel;
d. harass or bully Invitees or Existing Users into completing Tasks in any way;
e. mislead or attempt to mislead anyone in connection with the Program; and
f. tamper with, attempt to tamper with or abuse the process or operation of the Program or employ any illegal or criminal activity (including fraud) in connection with the Program.
21. You acknowledge and agree that if you violate these Terms or the Terms of Service, TikTok will be entitled to regulate, suspend and/or terminate your applicable TikTok account, including all Points and/or Rewards, in TikTok's sole discretion as it deems appropriate and TikTok will not be liable to you or any third party for any loss or damage in connection with the violation or loss of the Rewards.
PRIVACY
22. To redeem certain Rewards, you may be required to provide account-related information relating to the Reward Partner (for example a gift card provider), to enable TikTok to link to the account you hold with the Reward Partner or to email you your Reward. With your consent, TikTok will access your email address to enable TikTok to email you your Reward. Where this is required:
a. TikTok will have access to your customer profile data (e.g., your account name, account ID, email address and shipping postal code) to enable TikTok to link to the account you hold with the Reward Partner; or
b. TikTok will have access to your email address to enable TikTok to email you your Reward; and
c. the information will be used by TikTok to issue the Reward (e.g., load the Reward into the account you hold with your Reward Partner or email you your Reward).
23. You will be notified when this information is required to be collected by TikTok. If the above information is required and you do not agree to provide that information, you may elect to not redeem your Rewards through Reward Partners.
24. To unlink your account from a Reward Partner, select 'account settings' found in the 'withdraw' page of TikTok Rewards. After unlinking your account, TikTok may continue storing some customer profile data in order to keep and display records of your previous Rewards transactions.
25. For information on TikTok's use of your personal data, please see our Privacy Policy.
GENERAL
26. Governing Law.
a. (Not applicable to Quebec consumers) Unless the laws of your jurisdiction require that those laws apply, this Program and these Terms will be governed by and construed under the substantive laws of the Province of Ontario and the federal laws of Canada, without reference to its conflict of laws provisions.
b. For Quebec consumers: This Program and these Terms will be governed by and construed under the substantive laws of the Province of Quebec and the federal laws of Canada applicable therein, without reference to its conflict of laws provisions.
27. Withdrawal from Program. At any time you may choose to withdraw from the Program.
28. Communications. You may receive promotional email communications from TikTok from time to time about the Program. If you would like to unsubscribe from these promotional emails, you can click the 'unsubscribe' button at the bottom of the email. Please note that if you do opt-out, TikTok may still send non-promotional communications in relation to our relationship or as otherwise permitted by law.
29. Suspension or Termination of Program and Updates to Terms.
a. TikTok gives no warranty as to the continuing availability of the Program. We may suspend or terminate the Program at any time at our sole discretion. Wherever possible, we will give notice to you of such suspension or termination. If this occurs, we will provide information about how to redeem any existing Points or retrieve any outstanding Rewards you may be entitled to, and the time limits for doing so.
b. TikTok may also modify or update any of these Terms (including as set out in the Program section of the Platform) at any time in its sole discretion. The modified or updated Terms will be posted and effective upon posting, or otherwise as dated. We will notify you of any such change to these Terms in accordance with any time limits under applicable laws.
30. Account Details. By participating in the Program, you agree that TikTok may display your username, account photo and any other profile-related information regarding your activity or participation in the Program on the Platform to other users (e.g., to the Invitee after they have input the Participant's Code).
31. Limitation of Liability. TikTok shall not be liable for technical, hardware, software or network failures for the obligations of any third party or for any direct or indirect loss incurred by you in connection with the Program. 32. Problems. To report any problems, please contact our team via the TikTok Platform, by selecting "Report a Problem" in your "Settings and privacy".